COVID-19 has forced companies to determine the best way to keep remote employees supported. Not sure which way to proceed? Consider these remote access best practices
Andrew Froehlich writes in
SearchNetworking, "The COVID-19 pandemic has compelled many employees to work from home, forcing companies to deploy new software and procedures designed to permit remote access to corporate data and applications. IT service desk staff have also seen their roles change. For these employees, it's not just connecting to data and apps. They must also access end users' devices to deliver troubleshooting and support services.
That's where remote access comes in. In most cases, remote access software is used to capture the at-home user's desktop, where it is then transported across the internet and mirrored on the IT support staffer's desktop. The software lets IT support staff take control of keyboard and mouse inputs to configure or troubleshoot both the remote OS and any applications or data residing on the end user's device..."
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